Marketivy
Front Office

Industries

An answering front office for plumbers

A leaking pipe does not leave a polite voicemail. Marketivy picks up, finds out what is wrong, and offers the next open time.

  • Emergency and routine calls follow the questions you set
  • Urgent calls can transfer to a person
  • The customer gets a confirmation, not a maybe
A plumber working under a kitchen sink, not looking at the camera.

The call

A leak call comes in while every technician is already on a job.

CustomerThere's water under the kitchen sink.

MarkI can get a plumber there. The next opening is 1:00 PM today.

CustomerYes, book 1:00.

MarkYou're booked for 1:00 PM. I'll text the details.

What gets in the way

  • Emergency calls don't wait for someone to finish a job.
  • The person on the tools can't also answer the phone.
  • A missed leak call usually calls the next company.

How the call moves

  1. The customer calls.
  2. Mark asks what is leaking and how urgent it is.
  3. Urgent calls can transfer to your team.
  4. Other calls get the next open time.
  5. The conversation shows up for your office.

Questions

Can an emergency transfer to a person?

Yes. You decide which calls Mark hands to your team.

Does it book routine work too?

Yes. It can offer open times and confirm the visit.

Your next
customer
is calling.

Mark can get it.

Try itBook a demo

(469) 300-6588MARK IS ANSWERING

Try itBook a demo